Which statement about Follow-up Record is true?

• A. Generated upon posting variances, based on the payers response to a claim
• B. Generated only when a claim is denied
• C. Generated when a payment is received
• D. Generated when a patient disputes a charge

Answer: (A)

A Follow-up Record is created when a variance is posted to a claim, capturing how the payer responded and triggering the next steps to resolve the issue. This is why the statement about being generated upon posting variances based on the payer’s response is correct: it ties the follow-up item directly to the variance and the payer’s reply, guiding the team to take actions like resubmission, asking for clarification, or appealing as needed. It isn’t tied only to denied claims, nor to payment receipt alone, and it isn’t generated just because a patient disputes a charge, which belongs to separate parts of the workflow.