Follow-up Records: When a remittance is received from a payer, how are underpayments, overpayments, and denials handled?

• A. They are automatically flagged by the system.
• B. They are ignored until manually reviewed.
• C. They are posted as separate credits.
• D. They are resolved automatically by payer.

Answer: (A)

When a remittance is received, the system is set up to automatically flag any discrepancies—underpayments, overpayments, or denials—so staff can review and act on them promptly. This automatic flagging keeps reconciliation efficient and helps prevent differences from slipping through the cracks, guiding follow-up tasks like applying adjustments, requesting clarifications, or updating balances. It’s not about ignoring issues, posting random credits, or waiting for the payer to fix things automatically; instead, it ensures that discrepancies are surfaced for timely resolution within the practice’s workflow.